A history of the development of shopping centres and an overview of the industry today by region, with case studies on successes and failures.

We examine the key differences between retail and commercial property and the unique management practices, finance, skills, duties and responsibilities of key human resources.

We also look at the main design features of malls and the effect that differing layouts have on customer behaviour and retailer sales. We cover refurbishment, extensions and

tenant fit-out processes.

We show that Placemaking is a multi-faceted approach to the planning, design and management of public spaces such as shopping centres. We explore how a mall can capitalise on its assets, its design, branding, inspiration and potential with the intention of creating a public place that promotes customers’ health, happiness and well-being. Placemaking is both a process and a philosophy.

Through risk analyses this session scrutinises how crisis management can make shopping malls safer, mitigating losses, reduce shrinkage and enhancing public safety during high national levels of security.

We also review of latest technological developments in covering path intelligence, security systems, car park operations, delivery coordination, access control and building management systems.

We review the key learning outcomes from the course through a team quiz, encouraging delegates to draw on their existing professional knowledge and their newfound industry scholarship to help embed the value of the course, so that they may deliver it in their everyday work.