Customers to download mall app or government's tracing app to enter. Provide QR download code.

Give guidance to customers at entrances & internally: between 1m-2m  or one person per 16sqm.

Making facemasks obligatory for entering the mall and its environs.

If available, scan customers thermally prior to entering the mall.

Apply road markings and lines to the mall floor to create one-way pedestrian flow.

Consider reducing footfall capacity to 30% throughout the mall and in stores

Implement queuing internally for foodcourts, restrooms and tenancies. 

Adhere floor distance markers at areas in which customers are likely to queue. 

Some countries are preventing access to the over 60s due to higher vulnerability. Be careful about equality issues.

Purchases cannot be returned or exchanged at all stores and outlets, unless there is a defect

Encourage use of smart & electronic payments & avoid the use of cash. Disable ATMs.

Use every medium to communicate the new restrictions to your customers.

It remains unclear if HVAC recirculates infected droplets. Consider switching HVAC off. 

Reduce dwell time and infection risks by removing customer seating.

Only allow elevators to be used by disabled persons. Elevator use restricted to every 4th step.

Limit car park capacity down to 25% to reduce overcrowding in the mall. 

Tables 2.5m apart & 2 persons max. Sales to be via App & by contactless payment. Takeaways.

Install sanitisers every 20m and make regular tannoy announcements about their use. 

Impose a 1-in, 1-out policy with closure for sanitisation every 30mins.

Install mirrors to assist customers check their own social distancing. 

Turn off touchscreens and open doors to remove the need to touch handles.

Ensure trained first aiders on site during opening hours. Have a room for emergency isolation.

Ensure staff have regular opportunities to be tested.

Draft a compliance agreement to ensure that all retailers act as one in preventing viral spreading.